Take ownership.
Do you take full responsibility for all parts of the process, including the tasks that are completed by other people?
Long-term relationships and customer loyalty are directly related to personal accountability. We give greater trust to people who take ownership and demonstrate personal accountability. Trust, as we’ve discovered, is a key element of excellence in customer relationships. And without good relationships, you cannot achieve maximum results. The challenge is, you need to take ownership of each step along that path.
It’s really easy to say, “it’s not my job,” and to assume your job ends with the sale. But it doesn’t. The customer doesn’t see the handoff or organizational boundaries or the distinctions between sales, fulfillment and service. You are the first person the customer comes into contact with and builds a relationship with. When you take responsibility and show yourself as personally accountable, you separate yourself from the competition, and help to solidify a long-lasting and mutually beneficial relationship.
How can you demonstrate 100% accountability?
